Privacy Policy

Date: 27-11-2025

At Bharat Agrolink, we prioritize the privacy and security of your personal information. This Privacy Policy explains how Bharat Agrolink, a platform owned and operated by Agrolink Manufacturing Private Limited (referred to as "the Company," "we," "our," or "us"), collects, uses, stores, processes, and protects the information of any individual or entity who accesses, browses, or uses our website, mobile applications, and other online services, as well as during interactions with our customer service channels (collectively referred to as "Users," "Sellers," "Buyers," "you," or "your").

The Company owns, operates, and manages the domain name https://bharatagrolink.com and its associated software applications designed for wireless devices such as smartphones and tablets, as well as desktop or laptop computers (collectively referred to as the "Platform" or "Application").

The Platform provides Users with seamless access to a range of agriculture-related marketplace services, including but not limited to listing, marketing, purchasing, and selling agricultural products such as seeds, fertilizers, pesticides, agri-machinery, accessories, and other related goods and services, as well as knowledge-based content for farmers and planned agri-consultancy services (collectively referred to as the "Services"). These Services are governed by the Platform's applicable Terms of Use, available at https://seller.bharatagrolink.com/terms-of-use for Seller or https://bharatagrolink.com/terms-and-conditions for users.

We are committed to safeguarding the personal information shared with us by Users and handling it in compliance with applicable privacy standards and legal frameworks under Indian law, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000 along with its applicable rules.

We do not knowingly collect or solicit personal information from individuals under the age of 18. If you are under 18, please refrain from attempting to register for the Services or providing any personal information to us.

If we become aware that personal information has been collected from an individual under the age of 18, we will take immediate steps to delete such information. If you believe that a minor under the age of 18 has provided personal information to us, please contact us at info@bharatagrolink.com for prompt resolution.

CONSENT

By accessing, browsing, registering on, or otherwise using the Platform or the Services, each User (including Sellers and Buyers) acknowledges that they have read, understood, and expressly agreed to be bound by this Privacy Policy. By providing such consent, the User authorizes the Company to collect, use, store, process, share, transfer, and disclose their Personal Information in accordance with this Privacy Policy and applicable law.

The User understands and agrees that certain Personal Information is essential for the performance of the Services (including account creation, order processing, delivery, payments, KYC, regulatory compliance, and fraud prevention). Withdrawal of consent for such essential processing may render the User unable to access or use the Platform.

The Company may also process Personal Information where such processing is required to comply with applicable laws, legitimate business interests, regulatory obligations, or lawful requests from government authorities, irrespective of consent, in accordance with the Digital Personal Data Protection Act, 2023.

The Company reserves the right to revise, modify, or update this Privacy Policy at its sole discretion. Any changes shall become effective upon being posted on the Platform. Users are advised to review this Privacy Policy periodically. Continued access or use of the Platform after such updates shall constitute the User's deemed acceptance of the modified Privacy Policy.

Users may withdraw consent, request access to their Personal Information, seek correction, or request deletion by contacting info@bharatagrolink.com. The Company may require identity verification and supporting documents before acting on such requests. Users acknowledge that withdrawal of consent or deletion requests may require closure of their Bharat Agrolink account, and certain information may continue to be retained as required under applicable law (including tax, accounting, audit, fraud prevention, and regulatory compliance).

Users further acknowledge that withdrawal of consent shall not affect the legality of processing carried out prior to such withdrawal.

If the User does not agree with this Privacy Policy or any modifications hereafter, they must immediately discontinue use of the Platform and refrain from providing any further Personal Information to the Company.

If the User is below 18 years of age, consent must be provided by a parent or lawful guardian. The Company does not knowingly collect Personal Information from minors without such verifiable parental consent.

COLLECTION OF PERSONAL DATA

To enable Users (including Sellers and Buyers) to register, access, and avail the features, benefits, and Services offered on the Platform, the Company may collect certain categories of information that constitute "Personal Information" or "Sensitive Personal Data or Information" as defined under:

Regulation 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
The Digital Personal Data Protection Act, 2023;
The Prevention of Money Laundering Act, 2002 (where applicable); and
Any other applicable data privacy, financial, agricultural, and e-commerce regulations.

Personal Data may be collected directly from the User, automatically when the User interacts with the Platform, or through third-party service providers as part of lawful verification, fraud prevention, and transaction processing.

The categories of Personal Information that we may collect include, but are not limited to, the following:

1. Personal Details

Full Name
Date of Birth
Gender
Nationality
Marital Status
Profile Photograph
Government-issued identification documents, including Aadhaar, PAN, Passport, Driving Licence, or Voter ID
KYC information as required under law or platform policies
Signature (digital or physical), where applicable

2. Contact Information

Residential and/or business address
PIN/Postal code
Primary and alternate phone numbers
Email address
Geolocation data (precise and/or approximate)
Emergency or reference contact information, if provided

3. Banking and Financial Information

Bank account number, account holder name, and IFSC code
UPI or payment wallet details
Credit, debit, or prepaid card details (card type, name, expiry date, masked number)
Loan or credit information (if applicable for financing services)
Tax identification details including GSTIN and PAN (mandatory for Sellers)
Other financial data required for payouts, refunds, settlements, reconciliations, and dispute resolution

4. Business & Regulatory Information (For Sellers)

Business/legal entity name
Registered office and operating address
Business licenses and statutory registrations required under applicable agricultural and commercial laws, including but not limited to:
- Seeds Act
- Insecticides Act
- Fertilizer Control Order (FCO)
- FSSAI regulations
GST registration certificate
Trade licence, Udyam/UDYOG Aadhaar, or equivalent documents
Compliance certificates, quality documents, and approvals required for product listing and sale

5. Device and Technical Information

Collected automatically when a User uses the Platform:

Access to device camera, microphone, or storage (for uploading documents, KYC, and authentication)
Device make, model, operating system, and software version
IMEI and unique device identifiers
IP address, browser type, language, and network information
App usage data, crash logs, and diagnostic information
Precise and/or coarse location, where enabled
Device security attributes and permissions status

This information is required for onboarding, authentication, fraud prevention, security monitoring, digital signatures, and compliance verification.

6. Contact List (Optional) & UPI Services

With the User's specific and explicit consent, we may access the User's contact list solely for:

Enabling UPI-based transactions
Payment-related functionalities (e.g., pay-to-contact, UPI collect requests)

This consent is optional, and such access is never used for digital lending or unsolicited communication.

7. Financial and Transactional Data

We may collect information related to transactions made on or through the Platform, including:

a. Payment Information

Payment method and mode
UPI, wallet, bank mandate, or standing instruction details
Billing address
Authentication details (e.g., masked card data, tokenized card information)

b. Transaction Details

Transaction date, time, and amount
UTR/transaction reference numbers
Order history and purchase patterns
Refunds, cancellations, chargebacks, and dispute records
Settlement and payout information (for Sellers)

8. Cookies and Similar Technologies

We may use cookies, web beacons, pixels, local storage, and similar technologies to:

Identify browser or device
Authenticate Users
Maintain login sessions
Enable notifications
Enhance performance and security
Improve user experience and analytics

Users may manage cookie preferences through browser settings; however, disabling essential cookies may limit Platform functionality.

9. Data of Minors

The Platform is not intended for Users below 18 years of age. If a minor accesses the Platform, we may require verifiable parental or guardian consent in accordance with the DPDP Act, 2023. If such consent cannot be verified, the Company may delete or restrict access to the minor's Personal Data.

USE OF PERSONAL INFORMATION

The Company uses the Personal Information collected from Users (including Sellers and Buyers) to operate, manage, secure, and improve the Platform and to provide a seamless, safe, and personalized experience. Access to login credentials, registration data, and all other Personal Information is strictly controlled and permitted only in accordance with internal security protocols, confidentiality policies, role-based access controls, and applicable legal requirements.

Personal Information may be used for the following purposes:

1. Account Creation, Verification, and Management

To create, authenticate, verify, operate, and maintain User accounts (including Buyer and Seller accounts).
To undertake KYC verification, business verification, or regulatory checks required under applicable laws.
To ensure lawful onboarding of Sellers and Buyers and maintain account integrity.

2. Enabling Platform Functionalities and Services

To allow Users to list, purchase, advertise, and sell products on the Platform.
To support agricultural advisory services, content access, digital tools, customer support, and other Platform features.
To enable payments, settlements, refunds, invoicing, reconciliation, and transaction processing.
To ensure smooth interaction between Users, Sellers, logistics partners, and service providers.

3. Platform Enhancement and Feature Development

To develop, test, enhance, and launch new features, functionalities, modules, and tools.
To continuously improve user interface, platform performance, and operational workflows.
To perform A/B testing, quality evaluation, and service optimization.

4. Communications and Notifications

To send important communications regarding account activity, orders, payouts, refunds, logistics updates, and customer support.
To notify Users of policy changes, regulatory updates, new features, terms updates, service alerts, and compliance requirements.
To send legally required notices, transactional messages, and service-critical communications (these cannot be opted out of).

5. Personalization, Recommendations, and Marketing

To personalize the User experience, including product recommendations, relevant listings, advisory content, and marketplace insights.
To conduct marketing, promotional activities, offers, and campaigns in compliance with applicable laws and subject to User consent, where required.
Users may opt out of non-essential marketing communications at any time.

6. Analytics, Insights, and Business Intelligence

To compile, analyze, and process data relating to User behavior, browsing patterns, product demand, transaction volumes, and operational metrics.
To generate insights that support marketplace optimization, supply-demand planning, vendor performance analysis, fraud detection, and product category improvements.
To create anonymized or aggregated datasets for analytics, internal reporting, and business strategy.

7. Identity Verification, Risk Management, and Security

To conduct identity verification, fraud monitoring, AML checks, chargeback analysis, and risk assessments.
To detect, prevent, and investigate unauthorized access, prohibited activities, fraudulent behavior, and security threats.
To maintain the safety, reliability, and integrity of the Platform, its infrastructure, Users, and associated services.

8. Legal and Regulatory Compliance

To comply with applicable laws, including laws governing agricultural inputs, product licensing, eCommerce compliance, GST and tax requirements, KYC/AML obligations, consumer protection, and data protection mandates.
To respond to lawful requests, notices, audits, regulatory reporting, or directions issued by government or regulatory authorities.
To maintain books of account, transaction logs, and statutory records as required by law.

9. Customer Support, Dispute Resolution, and Grievance Handling

To address queries, complaints, grievances, and support requests raised by Users.
To assist in handling disputes involving orders, payments, deliveries, returns, cancellations, and Seller-buyer issues.
To ensure timely and efficient grievance redressal in compliance with applicable consumer and eCommerce guidelines.

10. Other Legitimate Business Purposes

To enforce the Terms of Use, Seller Policies, Buyer Policies, and other contractual obligations.
To support internal audits, operational efficiency, record-keeping, and internal governance.
To protect the rights, interests, and safety of the Company, Users, and the Platform ecosystem.

ACCESS AND UPDATE YOUR PERSONAL INFORMATION

1. User Ownership of Personal Information

The Personal Information provided to the Platform remains the property of the User. The Company processes such information strictly in accordance with this Privacy Policy and applicable legal requirements.

2. Access and Correction of Information

Users may access, review, and update their Personal Information at any time by logging into their Platform account and making the necessary changes. Certain information—such as KYC details, tax identifiers, bank account details, and regulatory documents—may require the User to submit supporting documentation to verify the authenticity of the requested changes.

For the safety and security of User data, and to comply with legal and regulatory obligations, the Company may require additional identity verification before providing access to, or updating, any Personal Information.

3. Withdrawal of Consent

Users may withdraw the consent previously granted for the collection, use, or processing of their Personal Information by submitting a request through the Platform or by contacting the Company directly.

However, Users acknowledge that:

Withdrawal of consent may limit or prevent access to certain features or essential functionalities of the Platform.
Certain information cannot be deleted or withdrawn where retention is required under applicable law (including tax, accounting, fraud prevention, or regulatory compliance).
Withdrawal of consent may require the User to permanently delete their Bharat Agrolink account.

Upon account deletion, Users will no longer be able to access the Services, and the Company may retain certain records as required or permitted by law.

4. Responsibility for Account Security

Users are solely responsible for maintaining the confidentiality, security, and integrity of their login credentials, including passwords, OTPs, authentication methods, and access devices. The Company shall not be liable for unauthorized access resulting from the User's failure to secure their credentials.

If a User believes that their account or Personal Information has been compromised, they must:

Immediately reset their password; and
Notify the Company at grievance@bharatagrolink.com for prompt assistance and security review.

DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION

By accessing or using the Platform, Users expressly consent to the Company sharing, disclosing, transferring, or otherwise making available their Personal Information to third parties strictly in accordance with this Privacy Policy, applicable law, and the principles of purpose limitation and data minimization.

1. Disclosure to Third Parties for Service Enablement

We may share a User's Personal Information with the following categories of third parties, solely for the purpose of enabling, operating, maintaining, improving, and securing the Services:

Payment processors, banks, UPI partners, and financial institutions
Logistics partners, delivery agents, shipping providers, and warehouse partners
KYC/AML verification and compliance service providers
Customer support, grievance redressal, and communication service providers
Cloud hosting providers, IT infrastructure partners, data storage vendors
Analytics, fraud detection, cyber-security, and risk management companies
Technology vendors, software integrators, and operational partners
Insurance providers for shipment protection or transit loss coverage
Professional advisors (legal, audit, tax, regulatory consultants)

Personal Information is shared strictly on a need-to-know basis and only to the extent required for these third parties to perform their contractual or legally mandated obligations.

2. Internal Access and Confidentiality Controls

Within the Company:

Access to Personal Information is role-based, limited only to authorized personnel.
All employees are required to comply with confidentiality, privacy, and data protection obligations.
Employees undergo appropriate background verification, compliance training, and periodic access reviews.

Any employee found breaching these obligations shall be subject to strict disciplinary action, including termination, civil liability, and/or criminal prosecution under applicable laws.

3. Aggregated and De-Identified Information

We may compile, process, and share aggregated, anonymized, or de-identified information with:

Business partners
Vendors/Sellers
Research or analytics providers
Industry and marketplace analysts
Public or governmental bodies (where permitted)

Such information does not identify any individual User and may include aggregated metrics relating to:

Traffic volumes
Transaction statistics
Category performance
Marketplace trends
Operational insights

This information is used purely for analytics, industry benchmarking, improving services, and lawful business purposes.

4. Legal, Regulatory, and Compliance Disclosures

We may disclose Personal Information to government authorities, regulatory bodies, courts, or law enforcement agencies when required to:

Comply with applicable laws or legal proceedings
Respond to lawful requests, summons, audits, or investigations
Fulfill obligations under agricultural regulatory laws (Seeds Act, FCO, Insecticides Act, FSSAI, etc.)
Meet tax, GST, accounting, or statutory record-keeping obligations
Prevent, detect, and investigate fraud, money laundering, or unlawful activity

Such disclosures shall be limited to what is legally necessary.

5. Business Transfers, Mergers, and Corporate Restructuring

We may transfer or assign Personal Information as part of a lawful business transaction, including:

Merger or consolidation
Acquisition by another entity
Corporate restructuring or reorganization
Sale or transfer of business assets
Change of ownership or control

In such cases:

Users may be notified where reasonably practicable
The successor or acquiring entity shall be bound by confidentiality and data protection obligations
User data shall thereafter be governed by the privacy policy of the acquiring or successor entity

6. Cross-Border Data Transfers

If any Personal Information is processed, stored, or accessed outside India by third-party service providers, the Company shall ensure that:

Such transfers are permitted under applicable law
Reasonable security safeguards are implemented
The receiving entities offer comparable levels of data protection

THIRD-PARTY SERVICE PROVIDERS AND LINKS

1. Engagement of Third-Party Service Providers

The Company may engage trusted third-party service providers, contractors, or professionals—each bound by strict confidentiality and data protection obligations—to support the efficient operation of the Platform and delivery of Services. These service providers may assist in functions including, but not limited to:

Communication and notification services
Payment processing, settlements, and reconciliation
Customer support and grievance handling
Advertising, marketing, and promotional services
Fraud detection, risk assessment, and identity verification
Analytics, performance monitoring, and business intelligence
Technology development, cloud hosting, and platform maintenance
Logistics, shipping, delivery, warehousing, and return management
Quality checks, product evaluation, and compliance audits

Personal Information may be shared with such service providers strictly on a need-to-know basis and solely for performing their assigned contractual or regulatory functions. These third parties are prohibited from using Personal Information for any purpose other than providing the contracted Services.

2. Limitation of Liability for Third-Party Providers

While the Company undertakes reasonable measures to ensure that third-party service providers comply with confidentiality and data security obligations, the Company shall not be liable for:

Independent acts, omissions, or breaches by such third parties
Their separate data practices, privacy policies, or operational frameworks
The content, accuracy, legitimacy, or representations made by such third parties outside the scope of their engagement

Users understand and acknowledge that certain third-party providers may have their own privacy practices, which the Company does not control.

3. Third-Party Websites, Applications, and External Links

The Platform may contain links to third-party websites, mobile applications, or online services for User convenience or enhanced functionality. These external platforms operate independently and have their own:

Terms of Use
Privacy policies
Cookie and tracking practices
Data handling procedures

The Company:

Does not endorse, guarantee, or verify the content, accuracy, or data practices of such third-party platforms
Does not control how such third parties collect, use, store, or process User data
Is not responsible or liable for any loss, damage, or consequences arising from User interaction with such external platforms

Any opinions, information, advice, representations, or content provided by third parties are solely those of their respective authors and do not reflect the Company's views or policies.

4. User Responsibility for Third-Party Engagements

Users are strongly encouraged to independently review the privacy notices, data handling practices, terms, conditions, and cookie policies of all third-party websites or services before accessing them or sharing any Personal Information.

Use of third-party services is at the User's discretion and risk.

COOKIES POLICY

1. Use of Cookies and Similar Technologies

The Platform uses cookies and similar tracking technologies (including web beacons, pixels, and local storage) to improve User experience, enable essential Platform functions, enhance security, and analyze usage patterns. A cookie does not contain Personal Information by itself and cannot read data from your device or access cookies created by other websites. Cookies help relate your activity on the Platform to information you have voluntarily provided.

2. Types of Cookies We Use

a. Session Cookies

Temporary cookies that expire once your browsing session ends.
Used for secure login sessions, authentication, and smooth navigation.

b. Persistent (Permanent) Cookies

Stored on your browser for a longer duration or until manually deleted.
Used for remembering preferences, enhancing your experience, and enabling faster access.

c. Third-Party Cookies

Set by analytics providers, hosting partners, advertising networks, fraud detection tools, and other integrated service providers.
Used for analytics, performance monitoring, fraud prevention, and improving Platform functionality.

All cookies are used strictly for lawful, purpose-limited, and security-enhancing functions.

3. Purpose of Using Cookies

Cookies and similar technologies may be used by the Company or authorized third-party partners for the following purposes:

Authenticating Users and maintaining secure login sessions
Enabling essential Platform features and Services
Preventing fraudulent or unauthorized activities
Enhancing security measures and monitoring suspicious behavior
Improving navigation and User experience
Delivering personalized content and product recommendations
Conducting analytics, usage tracking, and performance monitoring
Facilitating payment and UPI-related functionalities
Supporting customer support and troubleshooting

4. User Control and Cookie Preferences

Users can choose to:

Accept all cookies
Decline all non-essential cookies
Delete existing cookies
Configure browser or device settings to block or alert before accepting cookies

Most browsers automatically accept cookies, but Users may modify settings to decline them.

Note: Disabling or declining essential cookies may impact the performance of the Platform and may prevent access to certain features, including login, checkout, payment, and secure session management.

5. Third-Party Cookie Practices

Some third-party service providers that support Platform operations may use cookies in accordance with their independent privacy practices. The Company does not control:

How these third parties use cookies
Their data practices
Their privacy or cookie policies

Users are encouraged to review the privacy and cookie policies of any third-party services they interact with.

6. Compliance and Data Protection

All cookies used are handled in accordance with:

Digital Personal Data Protection Act, 2023
IT Act and SPDI Rules, 2011
Industry best practices on security, minimization, and lawful purpose

We do not use cookies to collect sensitive personal data without explicit consent.

DISCLAIMER OF INFORMATION

1. User-Generated and Third-Party Content

The Company does not control, verify, moderate, or endorse any content, messages, listings, product descriptions, images, materials, advice, or information posted, uploaded, transmitted, or otherwise made available on the Platform by any User, Seller, Buyer, or third party ("Third-Party Content"). All such content is the sole responsibility of the individual or entity from whom it originates.

Accordingly, the Company expressly disclaims any and all liability arising out of or in connection with:

The accuracy, completeness, legality, authenticity, or reliability of Third-Party Content;
Any misrepresentations, false claims, pricing discrepancies, or regulatory non-compliance by Sellers;
Any products, goods, or services offered, listed, advertised, or supplied by Sellers or third-party providers;
Any interactions, communications, disputes, or transactions between Users, Sellers, Buyers, or third parties;
Any loss, damage, injury, or dissatisfaction arising from reliance on Third-Party Content.

Users agree that they access, rely on, or engage with any such content or third-party offerings entirely at their own risk.

2. Waiver and Release of Claims

By using the Platform, the User agrees to waive any claims, complaints, demands, causes of action, or legal proceedings against the Company that arise from or relate to:

User-to-User or User-to-Seller interactions;
Third-party products, services, or conduct;
Information posted by other Users or third parties;
Errors, omissions, or inaccuracies in Third-Party Content.

To the extent a waiver is not enforceable under applicable law, the User agrees to fully release the Company from any liability relating to such matters.

3. User Responsibility for Submitted Information

Users are solely responsible for ensuring that all information they submit, upload, or provide on the Platform—including but not limited to KYC documents, business licenses, product details, bank information, regulatory certificates, and communication content—is accurate, truthful, complete, lawful, and not misleading.

The Company shall not be liable for any consequences resulting from:

Inaccurate or incomplete information provided by a User;
Fraudulent or falsified submissions;
Invalid, expired, or non-compliant documents;
Data or content that violates laws, regulations, or Platform policies.

4. Indemnification

The User agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any claims, losses, liabilities, penalties, damages, or expenses (including reasonable legal fees) arising from or relating to:

Any inaccurate, misleading, unlawful, or incomplete information submitted by the User;
Any breach of this Privacy Policy, Terms of Use, or applicable law;
Any claims made by third parties arising out of the User's conduct, submissions, or interactions on the Platform.

This indemnity obligation shall survive the User's cessation of Platform usage, account deletion, or termination of services.

DATA RETENTION, STORAGE & SECURITY PRACTICES

The Company retains Personal Information only for as long as necessary to fulfil lawful and operational requirements, including:

Up to 8 years for GST, accounting, and audit records
Up to 5 years for KYC and financial documents
Until resolution of disputes or legal proceedings
While the User account remains active

After expiry of the applicable period, data is securely deleted, anonymized, or archived.

The Company uses reasonable technical and organizational safeguards such as encryption, secure servers, access controls, and regular monitoring. However, no system is entirely secure, and the Company is not liable for incidents beyond its reasonable control.

Personal Information is stored on secure servers in India or other legally permitted jurisdictions under confidentiality and contractual protections.

USER RIGHTS, CONSENT & CONTROL OF PERSONAL INFORMATION

Subject to verification and legal requirements, Users may:

Access their Personal Information
Request correction or updates
Withdraw consent for non-essential processing
Request deletion, subject to legal retention requirements
Submit grievances to the Grievance Officer
Appeal outcomes to the Data Protection Board of India

Withdrawal of consent may limit access to certain Services. These rights may be exercised as permitted under the DPDP Act, 2023.

CHILDREN'S DATA & SENSITIVE PROCESSING LIMITATIONS

The Platform is not intended for individuals under 18. The Company does not knowingly collect minor data without verified parental consent and does not track, profile, or target minors. If minor data is identified without appropriate consent, it may be deleted or restricted.

The Company processes Personal Information only for lawful and disclosed purposes and does not collect or retain more data than necessary.

CROSS-BORDER PROCESSING, THIRD-PARTY USE & AUTOMATED SYSTEMS

The Company primarily stores Personal Information in India. Certain authorized service providers may operate global infrastructure where limited processing may occur in compliance with applicable laws, confidentiality obligations, and contractual safeguards. Use of the Platform constitutes acknowledgment of such processing. The Company is not responsible for third-party infrastructure locations outside its control.

The Platform may use limited automated tools for fraud checks, verification, and personalization. These tools operate under human oversight, and no automated decision with significant effect on Users is made without manual review.

DATA BREACH RESPONSE & LAWFUL BASIS FOR PROCESSING

In the event of a data breach, the Company will:

Take reasonable mitigation steps
Notify the Data Protection Board as required
Inform affected Users where appropriate

The Company processes Personal Information based on:

User consent for specified purposes
Legitimate uses under the DPDP Act 2023, such as contract performance, legal compliance, fraud prevention, emergencies, platform operation, and internal governance

Withdrawal of consent does not affect processing required by law.

CHANGES TO THIS PRIVACY POLICY

The Company reserves the right, at its sole discretion, to amend, modify, update, or replace this Privacy Policy at any time. Any such changes shall become effective immediately upon being posted on the Platform, unless stated otherwise. The "Last Updated" date at the beginning of this Policy will reflect the most recent revision.

While the Company may, where reasonably practicable, notify Users of material changes through email, notifications, or other appropriate means, Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically to stay informed of any updates. Continued access or use of the Platform following the posting of any revised Privacy Policy shall constitute the User's acceptance of and agreement to the updated terms.

If a User does not agree with any part of the revised Privacy Policy, they must immediately discontinue use of the Platform and refrain from accessing the Services.

GOVERNING LAW AND JURISDICTION

This Privacy Policy, and any disputes, claims, or controversies arising out of or relating to its interpretation, enforcement, or alleged breach—as well as any matters relating to the use of the Platform or processing of Personal Information—shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, the courts situated at Bhopal, Madhya Pradesh, shall have exclusive jurisdiction over all disputes arising out of or in connection with this Privacy Policy and the User's use of the Platform or the Services. Users expressly consent to the personal jurisdiction of such courts.

QUESTIONS OR COMPLAINTS

If you have any questions, concerns, or complaints regarding the processing of your Personal Information or this Privacy Policy, you may contact us at:

Email: grievance@bharatagrolink.com

We will make reasonable efforts to respond to your request in accordance with applicable legal timelines and internal support protocols.

CONTACT INFORMATION

Company Name: Agrolink Manufacturing Private Limited
Registered Address: TT Nagar, Bhopal, Madhya Pradesh, 462003
Email: grievance@bharatagrolink.com

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the applicable rules and guidelines, the details of the designated Grievance Officer are provided below:

Name: Narendra Prajapati
Designation: Grievance Officer
Email: grievance@bharatagrolink.com
Working Hours: Monday–Friday, 10:30 AM to 6:30 PM
Address: TT Nagar, Bhopal, Madhya Pradesh, 462003

The Grievance Officer shall respond to and resolve User grievances within the timelines prescribed under applicable law.